Privacy policy

The Ramsbury Brewing & Distilling Company Limited takes the privacy and security of your personal information very seriously. This privacy policy establishes how we handle the information that you provide to us and the information we collect from you when you visit our website.

1.0 What personal Information We Collect
We collect information about you when you:
  • Visit our website
  • Register with us
  • Buy any products or services via our website
  • Contact us in writing, via email or over the telephone
  • Take part in any promotions, surveys or competitions
The information we collect includes information entered voluntarily such as your name and contact details as well as information collected by our website cookies such as your IP address and browser type. This information helps us to process your orders as well as ensuring that your experience of our website and services is enhanced.

2.0 How We Use Your Information
Collecting your personal information helps us to better understand your needs and provide you with our products and services. We use your information to:
  • Process your orders
  • Administer and operate your account if you register with us
  • Manage and improve our websites
  • Tell you about any important changes to our website, products or services
  • Personalise our services to you
  • Contact you about upcoming promotions or events (unless you have chosen to remove yourself from our mailing list)
  • Manage promotions, competitions and surveys
We will not trade, sell or share your personal identifiable information for use by any third parties unless we have informed you, been authorised by you or are required by law to do so. The term 'third parties' does not include any subsidiaries or affiliates of The Ramsbury Brewing & Distilling Company Limited. We may choose from time to time to send you information from other resources owned, operated or affiliated with The Ramsbury Brewing & Distilling Company Limited as Ramsbury Estates Limited. You can remove yourself from our mailing list at any time by contacting us at: The Ramsbury Brewing & Distilling Company Limited, Stockclose Farm, Aldbourne, Wiltshire, SN8 2NN or by clicking on the link in the communication to "unsubscribe".

3.0 Payment Details
Your payment card details are not collected or stored by us. We use a secure payments facility provided by Global Payments who ensure that all of your transactions with us are handled in an efficient and secure manner using up to date security technology. We will never email you asking for your payment details. If you suspect that your payment card has been used fraudulently then you should contact your card provider

4.0 Accessing your information
You have the right as an individual to find out what information we hold about you and make corrections if necessary. To amend the details we hold please either log in to your account if you have registered with us or email us with the amendments you would like to make. To obtain a copy of the information we hold about you, please write to us at: The Ramsbury Brewing & Distilling Company Limited, Stockclose Farm, Aldbourne, Wiltshire, SN8 2NN.

5.0 Opting-Out of Services.
To be removed from our contact list, please write to us at the following address:
The Ramsbury Brewing & Distilling Company Limited
Stockclose Farm
Or click on the “unsubscribe” link at the bottom of any email communication from us.

6.0 Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process on our website.

7.0 Changes to our policy
From time to time it may be necessary to update this Privacy Policy and we reserve the right to change the policy at any time. We will notify you of any such changes by making the policy available to view on our websites.